The property & decisions
You retain ownership and approve the budget, capital investment and other key decisions within the agreement.
Your hotel.Our service.
We take care of sales, the team and daily operations. You retain ownership, see the results and agree the key decisions.
The daily lifeof your hotel.
Already operating, preparing to open or considering a new property? We start with an assessment to find the right management format.
We manage rates, booking channels and corporate accounts. We assess performance through the economics of the hotel as well as occupancy.
We organise recruitment, training and daily work, with clear responsibilities and ways to review performance.
We establish standards for reception, housekeeping and communication, review guest feedback and check service delivery.
We organise budgeting and management reporting, showing income, costs and differences against the plan.
We organise property inspections, preventive maintenance and repairs within the agreed scope.
Scope, authority and performance measures are set in the agreement. The budget and necessary changes are agreed before work begins.
We manage the day to day.Key decisions stay shared.
The team & daily operations
We organise sales, service and staffing, reviewing performance against agreed measures and the property’s plan.
Spending limits, purchasing approvals and reporting access are agreed in advance. Results are discussed at regular meetings.
NOOMAManagement report
See the work in the numbers.
Reported separately
- Occupancy and room revenue
- Revenue and operating costs
- Operating result
- NOOMA’s management fee
- Cash flow and budget variance
Clear terms,before we begin.
NOOMA’s fee
A share of revenue and a share of operating profit. Rates, calculation bases and scope are agreed for your property.
Operating profit does not automatically equal the amount distributable to the owner. Taxes, calculations and payouts depend on the property’s structure.Costs & investment
The hotel covers its running costs. Renovation, equipment and working capital are agreed in advance and funded by the owner.
A management agreement does not in itself mean that NOOMA invests capital in the property.Two brand formats
Your name can stay.
We choose the format after assessing the property and agreeing standards.
NOOMAHOTELS
Your hotelby NOOMA
From conversationto working together.
- 01
A first conversation
Your location, property, stage and priorities. We establish whether there is a basis to proceed.
- 02
Property assessment
We review the property, documents, sales and costs. The scope, cost and timing of a detailed audit are agreed separately.
- 03
Our proposal
A management format, budget, required investment and forecast with its assumptions.
- 04
Agreement & preparation
We set responsibilities, performance measures, reporting and the property handover process.
- 05
Launch & review
We follow the transition plan, compare actual results with the budget and adjust the work.
Before our first conversation.
Do I retain ownership?
Yes. A management agreement does not in itself transfer property ownership. NOOMA’s authority and the owner’s rights are defined in the agreement.
Does the hotel need a new name?
Not necessarily. Following an assessment, we can consider the ‘Your hotel by NOOMA’ format and agree service standards.
Can the existing team stay?
We assess the team first. Staffing, training and responsibilities are then agreed based on that assessment.
Can we start without a renovation?
That depends on the property. Any changes required for safety and service quality are scoped and budgeted in advance.
Do you guarantee occupancy or profit?
We agree a plan and performance measures. Forecasts depend on the market, property condition, budget and agreed actions; we do not promise identical financial results for different properties.
What happens when management ends?
Notice periods, settlements, data and access handover, existing bookings and brand use are agreed before cooperation begins.
Let’s startwith yourproject.
Tell us what you already have and what you want to achieve. We’ll discuss where NOOMA can help.